Parents Online Safety Hub

Reporting — clear steps when something feels wrong.

1) If a child is in immediate danger

If you believe a child is at immediate risk or a crime is happening now: call 000.

2) Do these 5 actions (calm + fast)

1) Stay calm — don’t shame your child.
2) Stop contact: leave the chat/server/party.
3) Block the account/user and report inside the app/game.
4) Save details (usernames, links, server names, times).
5) Report to the right place below (eSafety / ACCCE / Police).

3) Evidence (what to collect)

Collect: usernames, profile links/URLs, server names, invite links, message timestamps, and what platform it happened on. Screenshots can help for bullying/harassment — but do not take or share screenshots of illegal content.

4) Report to remove harmful content (eSafety)

Use eSafety to report serious online abuse, cyberbullying, image-based abuse, and illegal/restricted content. This is often the fastest path to getting harmful content removed.

5) Report suspected online grooming / child exploitation (ACCCE)

If you’ve seen inappropriate behaviour toward a child online (grooming, coercion, sextortion, live streaming, etc), report it to the Australian Centre to Counter Child Exploitation (ACCCE).

6) Cybercrime / scams / extortion (ReportCyber)

If the incident includes hacking, sextortion demands, threats, money, fraud, or other cybercrime, report via ReportCyber (Australian Cyber Security Centre).

7) Victoria-specific help

If you’re in Victoria and a child’s safety/wellbeing is at risk, you can report child abuse through Victoria Police guidance. If non-urgent police help is needed, call 131 444.

8) What to tell your child (the calm script)

“You’re not in trouble. I’m proud you told me. We’re going to block them, report it, and lock your settings down together.”

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